iSmart processes, products and organizational structure are geared towards ensuring that every delivery to the client passes through our stringent quality measures. We believe in stretching innovative thinking to its limits without compromising on quality.
We have set up an analytic process to identify what might cause harm or loss (identify risks), assess and quantify the identified risks and to develop and implement an appropriate approach to mitigate risks that could result in significant harm or loss. Risk management as a shared or centralized activity accomplishes the following tasks:
Identify risks & risk owners
Evaluate the likelyhood and consequences of the risk involved
Assess the options for accommodating the risks
Prioritize the risk management efforts
Develop risk management plan
Authorize the implementation of the risk management plan
Track the risk management efforts
Our disaster recovery plan covers both the hardware and software required to run critical business applications and the associated processes to transition smoothly in the event of a natural or human-caused disaster. To plan effectively first assess mission-critical business processes and associated applications before creating the full disaster recovery plan.
The Disaster Recovery Plan at iSmart is currently being developed and tested. In the first phase, the two existing centers in India (Mumbai and Bangalore) act as the recovery site for each other. The distances between two centers are approximately 1500 Kilometers and hence the probability of both centers affected by a natural disaster at the same time is very low. If one of the centers is affected, one third of the users from affected site shift to other center within 48 hours (excluding the day of the disaster), and they would make use of the existing infrastructure, which is PCs, network, backup devices, etc. to continue their normal operations. Each user would copy critical data and programs to an archive server from which the NMG (Network Management Group) takes the backup on LTO drive. Weekly full backup and daily differential backup would be used as the backup scheme. The backup tapes would be moved to an offsite storage location every morning.
Offsite Backup/Restore procedures and processes Backup/Restore procedure:
Archive server with 80GB capacity is setup at each center. Disk space will be allocated for each project/user with disk quota to manage the available disk space.
LTO (Linear Tape Open) drive with Network Associates’ Arcserve software will be used to backup the programs and data from archive server to tape. Weekly full backup and daily differential backup will be used as the backup strategy. Two sets of tape will be used for daily backup and 4 sets of tapes will be used for weekly full backup.
Backup verification process and Restore request processes will be retained.
Disk allocation quota will be used to manage the disk space in archive server.
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